Terms and Conditions

Refund Policy

Eligibility for Refunds:

Refunds will be processed for tickets bought directly from Alchemy Tour Company for tours that have not yet commenced. Tour Guests can cancel their bookings within 48 hours (2 days) from the purchase date without incurring any penalties. However, if the purchase date coincides with the event date or is within 48 hours of the tour, the tickets are not eligible for a refund.

Tickets purchased through third-party vendors or resellers are subject to the refund policies of those vendors and may not be eligible for refunds through Alchemy Tour Company

Refund Requests:

Customers seeking a refund for their tour tickets must submit a refund request through the company’s official website, customer service hotline, or email address designated for refund inquiries. Refund requests must include the customer’s name, contact information, booking reference number, tour date, and a brief explanation of the reason for the refund.

Refund Processing Time:

Refund requests will be processed within 14 business days of receipt of the request, provided all necessary information is provided and the request meets the eligibility criteria outlined in this policy.

Refunds will be issued using the original payment method used for the ticket purchase

Refund Amount:

The amount refunded will be based on the original purchase price of the ticket, less any applicable fees or charges as specified at the time of purchase.

Refunds will not include any additional expenses incurred by the customer, such as transportation costs, accommodation fees, or other incidental expenses related to the canceled tour.

Cancellation and Rescheduling:

If Alchemy Tour Company cancels or reschedules a tour due to unforeseen circumstances, inclement weather, or other factors beyond our control, customers will be entitled to a full refund of the ticket purchase price.

Alchemy Tour Company will make reasonable efforts to notify affected customers of tour cancellations or rescheduling in advance via email, phone, or other communication channels.

Non-Attendance and Late Arrivals:

Customers who fail to attend a scheduled tour or arrive late without prior notification may forfeit their eligibility for a refund.

Customer Satisfaction Guarantee:

Alchemy Tour Company is committed to customer satisfaction and strives to address any concerns or issues that may arise during the tour experience.

Customers dissatisfied with their tour experience are encouraged to contact our customer service team to discuss their concerns and explore potential resolutions, which may include alternative tour options, partial refunds, or other accommodations.

Policy Updates and Revisions:

Alchemy Tour Company reserves the right to amend or update this Tour Ticket Refund Policy at any time without prior notice.

Any revisions to the policy will be effective immediately upon posting on the company’s website or other official communication channels.

Raincheck, GiftCard, and Credits

At Alchemy, we strive to accommodate our guests’ needs while ensuring the best possible experience for everyone involved. Our Raincheck, Gift Card and Credit Policy outlines the guidelines for rescheduling tours and utilizing rainchecks, gift cards, or credits:

Advance Notice Requirement:

Any requests for rainchecks, gift card redemptions, or credit utilization must be made at least 7 days before the scheduled tour date.

This advance notice allows us to manage our resources effectively and make necessary arrangements to accommodate your request.

Subject to City Capacity:

Please note that tour availability is subject to city capacity limitations and other factors beyond our control. While we make every effort to accommodate all requests, availability may be limited during peak seasons or special events.

Private Tours and Group Rates

Private Tours

For guests interested in a private tour experience with Alchemy Tour Company, we offer exclusive tours priced at $500. In addition to the base price, a gratuity of $75 for the tour guide is included, ensuring that your tour experience is both exceptional and rewarding.

Exclusive Experience:

Our private tours provide a personalized and intimate experience tailored to the preferences and interests of the guests. Guests have the opportunity to customize the Starting and ending location for the tour.

Professional Tour Guide:

Each private tour is led by a knowledgeable and experienced tour guide who is dedicated to providing an exceptional experience for the guests.

The gratuity included in the private tour package acknowledges the expertise and service provided by the tour guide throughout the tour.

Booking and Payment:

Guests interested in booking a private tour with Alchemy Tour Company can contact our reservations team to discuss availability, customize the itinerary, and confirm the booking.

A non-refundable deposit of $250 is required at the time of booking to secure the reservation, with the remaining balance due before the start of the tour

Gratuity for the Tour Guide:

In addition to the $500 base price, a gratuity of $75 for the tour guide is included in the private tour package. Guests are welcome to provide additional gratuities at their discretion, based on the quality of service and overall satisfaction with the tour experience.

Cancellation and Refund Policy:

Once the deposit is placed for a private tour, cancellations are not permitted. However, if notified at least 30 days before the scheduled private tour date, we can accommodate requests to reschedule to an alternative date.

By opting for a private tour with Alchemy Tour Company guests can enjoy a bespoke and memorable experience led by a professional tour guide. We look forward to creating unforgettable memories with you on your private tour adventure.

Group Rates:

At Alchemy Tour Company, we value group experiences and encourage collective exploration. Our Group Rate Policy offers a 20% discount on the total ticket price when 10 or more tickets are purchased together.

Tour Operations

Guest Arrival and Weather Awareness

Guests participating in our walking tours with Alchemy Tour Company are encouraged to arrive at the designated meeting point at least 15 minutes before the scheduled tour departure time. Arriving early allows for a smooth check-in process and ensures that the tour can depart promptly as scheduled.

Our tours will depart when scheduled. In addition, guests are strongly encouraged to check the local weather forecast before the tour. Weather conditions can vary, and being prepared with appropriate attire and accessories will enhance the overall tour experience. We recommend checking for updates closer to the tour time to account for any sudden changes in weather patterns.

Liability Waiver for Walking Tours

Please read this liability waiver carefully before participating in the walking tour provided by Alchemy Tour Company. By continuing, you agree to release and hold harmless Alchemy Tour Company, its employees, guides, agents, and affiliates from any liability arising from your participation in the walking tour.

Assumption of Risks: I acknowledge that walking tours conducted by Alchemy Tour Company involve inherent risks and hazards associated with walking in urban environments, including but not limited to uneven terrain, pedestrian traffic, and weather conditions.

I understand that these risks and hazards may result in personal injury, property damage, or loss, and I voluntarily assume all such risks by participating in the walking tour.

Physical Condition: I certify that I am physically capable of participating in the walking tour and have no medical conditions or disabilities that would prevent me from safely participating in the activity.

Responsibility for Personal Property: I understand that Alchemy Tour Company is not responsible for the loss, theft, or damage to personal belongings or valuables brought on the walking tour. I agree to take reasonable precautions to secure and protect my personal property during the tour.

Release of Liability: I hereby release and discharge Alchemy Tour Company, its employees, guides, agents, and affiliates from any liability, claims, demands, actions, or causes of action arising out of my participation in the walking tour, including but not limited to personal injury, property damage, or loss.

This release applies to all present and future claims, whether known or unknown, anticipated or unanticipated, resulting from or arising out of my participation in the walking tour.

Photography and Publicity: I understand that photographs or video recordings may be taken during the walking tour for promotional or publicity purposes.

I consent to the use of my likeness, image, or voice in such photographs or recordings without compensation or notification.

All Tours are Walking Tours

To ensure that you have the most enjoyable and enriching experience possible, we would like to inform you that all tours offered by Alchemy Tour Company are walking tours.

Walking tours provide a unique opportunity to explore our destinations up close, allowing you to immerse yourself fully in the sights, sounds, and culture of each location. Whether we are strolling through historic neighborhoods, traversing scenic landscapes, or discovering hidden gems, walking tours offer a more intimate and authentic perspective.

To make the most of your experience, we kindly ask that you dress comfortably for our walking tours. Comfortable footwear, such as sneakers or walking shoes, is highly recommended to ensure that you can explore with ease and without discomfort. Additionally, dressing in layers and wearing weather-appropriate clothing will help ensure your comfort throughout the tour, regardless of changing conditions.

Rain or Shine Policy

At Alchemy Tour Company, we are dedicated to providing exceptional tour experiences, and we understand that weather conditions can vary. Our Rain or Shine Policy is designed to ensure the safety and enjoyment of our guests while maintaining the flexibility to adapt to changing weather circumstances.

Our tours will operate rain or shine, and we are committed to delivering the best possible experience regardless of weather conditions.

In the rare event that extreme weather poses a safety risk, Alchemy Tour Company reserves the right to modify, postpone, or cancel a tour. Such decisions will be made at the discretion of our experienced guides and management team.